PRIVACY POLICY & COOKIES

Privacy Policy
Your privacy, support, and respect are very important to us!

This Privacy Policy describes how AVELL (the “website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from avellstore.com (the ‘website’) or otherwise communicate with us about the website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other person whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

The owner of the AVELL brand, Ana Isabel Pequito, headquartered at Bondastrasse, 89, 7000 Chur, Switzerland, with identification number CHE-346.905.031, is the entity responsible for processing your personal data and ensures that it is processed in a lawful, fair, and transparent manner, in accordance with Swiss law. 

When you “travel” on our website, the information collected is:

– Personal data: Your name, email address, postal address, credit card number, or other available means of payment, as these are essential for processing your order and purchasing products on this website, in order to comply with the obligations arising from applicable laws and regulations or to provide other services offered on this website and requested by you. Unfortunately, refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or for the provision of other services on this website.

– Customer history: For communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about the products purchased, purchase dates, contacts with our support department, campaign/response history, complaint history, responses to customer satisfaction questionnaires, as well as other metrics that support our customer service.

– Account information: including your username, password, security questions, and other information used for account security purposes.

– Browser cookies: We use cookies to store information, such as your personal preferences when you visit our website. This may include a simple pop-up or a link to various services we provide. However, you can turn off your cookies in your browser options or by making changes to your antivirus program tools. However, this may change the way you interact with our website or other websites. It may also affect or prevent you from logging into our website, programs, or other websites on the Internet. 

– Automatic information through applications, website, and social networks: We may automatically collect information contained in browsing and usage logs. The information contained in the logs includes your IP address, your ISP, your browser, the time of your visit, and which pages you visited within our website, behavior within the applications and website, location information if authorized, as well as other statistics.

When sending a gift to a friend, or when a user wishes to recommend a service provided on this website or the purchase of a specific product published on this website to a friend, we may also have access to third-party personal data, name, and address, which are disclosed by users of this website. The processing of this data is based on the pursuit of our company's legitimate interests.

Information we obtain from third parties
We may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

– Companies that support our website and Services, such as Shopify.
– Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to perform the contract we have entered into with you.
– When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. 

How we use your personal information
Providing products and services. We use your personal information to provide you with the Services, to perform the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to combine your account with other Shopify services that you may choose to use. In that case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
– Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertising, and promotional communications via email, text message, or postal mail, and to show you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites. 
– Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. 
– Communicating with you and improving services: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest so that we can respond to you, provide you with effective services, and maintain our business relationship with you.

Potential recipients of your data

Your personal data may be disclosed to individuals or legal entities for:

• providing electronic payment services via credit/debit cards,

• processing product sales,

• selecting, packaging, and shipping products,

• resolving issues related to product sales,

• receiving payments for product purchases, 

• in the context of marketing campaigns involving duly identified partners where you have given us your consent,

• process customer product returns. 

In addition, your personal data may be communicated to judicial, tax, and regulatory authorities to comply with legal obligations and upon express request from those authorities.

Retention of your personal data

We only retain your data for as long as is necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or securely destroyed.
As for the data we receive from third parties, it will only be retained for as long as necessary for the purpose for which it was collected, and will subsequently be securely destroyed.

Data security and protection

We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), with internal reviews of our collection, storage, and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no transmission over the Internet or email is completely secure or error-free. In particular, emails sent to or from our services may not be secure. Therefore, you should take special care in selecting the information you send via email and other digital channels. We advise you to keep your devices used to access our website and other services up to date and equipped with protection systems (antivirus, firewall, anti-spam filters, etc.).

Data subjects' rights

All personal data subjects have the right to:

1. access their data (upon request) and all information regarding the respective processing operations;

2. obtain the rectification of their personal data;

3. request the deletion of their personal data, provided that it is no longer necessary for the purpose for which it was collected and/or for compliance with any legal obligations of our company, as well as to demand, in certain cases, the limitation of its processing;

4. object to its use for marketing and/or advertising purposes;

5. data portability and receive a copy of the data concerning them;

6. withdraw, at any time, the consent previously given for data processing.

Users may exercise their rights by sending an email to: customerservice.avell@gmail.com, indicating the reason for the request. 

If you decide to exercise these rights and if one of the personal data provided is your email address, please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation, and opposition.

 

Third-party websites and links

Our website may provide links to websites or other online platforms managed by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.

Children's personal data

Personal data relating to minors under the age of 16 will not be processed, nor will any orders placed by them online be recognized. If we detect that we have collected personal data from a child under the age of 16, we will take the necessary steps to delete the information as soon as possible.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.
Other information

As the owner of your personal data, you have the right to file a complaint with the relevant authorities in the event of a breach of your personal data.
This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website or mobile applications.
Thank you again for visiting, and we hope to “travel” with you again!

Cookie Policy
What are cookies?
Cookies are small software tags that are stored on your computer through your browser, retaining only information related to your preferences, not including your personal data.

What are cookies used for?
Cookies are used to help determine the usefulness, interest, and number of uses of your websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What types of cookies are there?
There are two groups of cookies that can be used

– Permanent cookies – these are cookies that are stored at the browser level on your access devices (PC, mobile, and tablet) and are used whenever you visit one of our websites. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service.

– Session cookies – these are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

What do we use cookies for?
– Strictly necessary cookies – These allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.

– Analytical cookies – These are used anonymously for the purpose of creating and analyzing statistics in order to improve the functioning of the website.

– Functionality cookies – These store your preferences for using the site, so you don't have to reconfigure the site each time you visit it.

– Third-party cookies – These measure the success of applications and the effectiveness of third-party advertising. They can also be used to personalize a widget with user data.

- Advertising cookies – These direct advertising according to each user's interests, in order to target advertising campaigns taking into account users' tastes. They also limit the number of times you see an ad, helping to measure the effectiveness of advertising and the success of the website's organization.

How can you manage cookies?
All browsers allow the user to accept, refuse, or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the “options” or “preferences” menu of your browser.

Please note, however, that by disabling cookies, you may prevent some web services from functioning properly, partially or totally affecting your browsing experience on the website.